Cancellation policy

1. Overview

4D Kart operates as a multi-vendor online marketplace where independent sellers list and sell products. This Cancellation Policy explains the conditions under which an order may be cancelled.

By placing an order on 4D Kart, you agree to this policy.


2. Order Cancellation by Customer

Customers may cancel an order under the following conditions:

  • The cancellation request is made before the order is shipped.

  • Once the order has been shipped, cancellation may not be possible.

To request cancellation:

  • Email us at mdrajibali76@gmail.com

  • Provide your Order ID and reason for cancellation


3. Cancellation After Shipment

If the order has already been shipped:

  • Cancellation may not be allowed.

  • In such cases, customers may refer to our Return Policy after delivery (if applicable).


4. Refund for Cancelled Orders

If a cancellation request is approved:

  • The refund will be processed within 5–7 business days.

  • Refunds will be credited to the original payment method.

  • All online payments are securely processed via Razorpay.

Bank processing time may vary depending on the customer’s bank.


5. Cancellation by 4D Kart

4D Kart reserves the right to cancel an order in cases such as:

  • Product out of stock

  • Incorrect pricing or listing errors

  • Suspected fraudulent transaction

  • Incomplete or incorrect customer information

In such cases, a full refund will be issued to the original payment method.


6. Contact Information

For cancellation-related queries, please contact:

Md Rajib
Phone: +91 7718179882
Email: roushanislam9882@gmail.com

Address:
C/O: Masaraf Hussain
Village: Bhorkulagachh
Post Office: Daspara
VTC: Dograsani
Sub-District: Chopra
District: Uttar Dinajpur
State: West Bengal
PIN Code: 733207
India

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